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Kaiser Permanente patients trust their doctors, hospitals, and healthcare teams to provide appropriate medical care. When a diagnosis is missed, surgery goes wrong, or another serious medical error causes harm, you may have questions about why it happened and whether the injury could have been prevented.

Kaiser malpractice claims work differently from many other medical malpractice cases. Kaiser members generally agree to resolve malpractice disputes through binding arbitration rather than a jury trial, which affects how the claim is filed and decided.
Hodes Milman has extensive experience representing patients in Kaiser arbitration. A Kaiser medical malpractice attorney from our team will investigate the care you received, consult medical experts, and prepare your claim under the rules governing Kaiser arbitration.
If you or a loved one suffered serious harm following treatment through Kaiser Permanente, call Hodes Milman at (949) 640-8222 for a free consultation. You can also reach our medical malpractice team online.
Kaiser malpractice cases are unusual because patients generally pursue their claims through arbitration rather than filing a traditional medical malpractice lawsuit for a jury to decide.
That affects who decides the dispute, the procedures involved, and how the final decision is made.
Medical malpractice attorneys Dan Hodes and Jacob Brender discuss these issues in the video below, including medical negligence, the challenges involved in Kaiser cases, and the arbitration system used for many Kaiser malpractice claims.
Medical malpractice occurs when a healthcare provider fails to meet the applicable standard of care and that failure causes a patient harm.
A Kaiser claim could involve care provided by physicians, nurses, specialists, hospital staff, or other healthcare professionals. Examples include:
A poor medical outcome alone is not proof of malpractice. The question is whether the care met the applicable medical standard and whether a failure caused the patient's injury.
A malpractice claim involving Kaiser sometimes extends beyond the actions of one physician.
Problems may involve communication between departments, delayed referrals, missed test results, nursing care, hospital procedures, or failures to follow up with the patient.
Hospital negligence may involve:
Identifying the responsible parties requires looking at who provided the care, what happened during treatment, and where the alleged negligence occurred. A Kaiser malpractice attorney will also determine how the patient's Kaiser membership agreement and arbitration requirements affect the claim.
Proving medical malpractice requires establishing four key elements:
Medical experts are central to many malpractice cases. They review the treatment and provide opinions about the applicable standard of care, whether it was violated, and whether that violation caused the patient's injury.
A Kaiser medical malpractice lawyer also needs to understand how to present that medical evidence within Kaiser's arbitration system rather than preparing solely for a conventional jury trial.
If you suspect that negligent care caused a serious injury, preserving information about your treatment can help your attorney investigate what happened.
Information that could become relevant includes:
Your attorney can obtain the complete medical record and identify what additional documentation or expert review is necessary.
Have Questions About What Happened at Kaiser?
Determining whether malpractice occurred requires a review of the treatment you received, the decisions made by your healthcare providers, and how those decisions affected your health.
Hodes Milman handles Kaiser malpractice claims and understands the arbitration process these cases typically require. Call (949) 640-8222 to discuss what happened, or contact our team online to request a case review.
Kaiser members generally agree to resolve medical malpractice claims through binding arbitration rather than a jury trial. The process is administered by the Office of the Independent Administrator (OIA), an organization independent of Kaiser.
A Kaiser malpractice claim begins with a Demand for Arbitration. The demand identifies the nature of the dispute and the relief being sought.
The case then proceeds through stages that can include:
At the hearing, both sides present evidence and witnesses. The neutral arbitrator serves as the decision-maker instead of a jury and ultimately issues a binding decision.
Opportunities to overturn an arbitration award are limited, making preparation for the arbitration itself an important part of the claim.
Kaiser does not simply choose the person who decides the claim. The Office of the Independent Administrator oversees the neutral arbitrator selection process, with both sides participating.
For a particular case, the OIA provides a randomly generated list of potential neutral arbitrators from the appropriate geographic panel. The parties participate in narrowing that list and selecting the person who will hear the case. They can also jointly agree on a neutral arbitrator under the applicable rules.
The arbitrator matters because this person will hear the testimony, evaluate the evidence, and decide the claim if the case proceeds to a hearing.
Experience with this process is one reason representation in a Kaiser case differs from handling a standard medical malpractice lawsuit. Kaiser arbitration lawyers need familiarity with both the underlying malpractice issues and the forum in which the dispute will be resolved.
Compensation depends on the injury and losses caused by the negligent care. A claim could seek damages associated with:
The extent and permanence of the injury affect the damages involved. For someone with a permanent disability, for example, the claim could involve future medical treatment, assistance with daily activities, reduced earning capacity, and other needs extending years into the future.
Attorneys may work with medical, vocational, economic, and other experts to evaluate those losses when appropriate.
Hodes Milman has handled significant medical malpractice claims involving Kaiser, including a $17.25 million arbitration award for a 39-year-old patient who suffered a major stroke after undergoing elective surgery despite evidence of compromised kidney function.
Kaiser offered $4 million to resolve the case. Arbitrator Thomas Weaver ultimately awarded the client $17.25 million.
That result gives prospective clients an example of the firm's experience presenting a substantial medical malpractice claim through Kaiser arbitration rather than a jury trial.
Past results do not guarantee the outcome of another matter.
Dan Hodes joined Cases 4 Causes to discuss complex medical malpractice litigation and his work representing patients and families after serious medical injuries.
The conversation also addresses the firm's $17.25 million Kaiser arbitration award and Dan's experience litigating medical negligence claims. Dan and his longtime legal partner, Jeff Milman, were both inducted into the Orange County Trial Lawyers Hall of Fame in 2022.
Medical malpractice claims are subject to filing deadlines, and the applicable time limit depends on the circumstances surrounding the injury.
Factors such as when the injury occurred, when it was discovered, and the age of the injured patient may affect the deadline. Kaiser arbitration also has procedural requirements that must be satisfied when bringing a claim.
Waiting to investigate a suspected medical error risks losing important information and, in some circumstances, the ability to pursue the claim.
If you are unsure how much time remains, a Kaiser malpractice attorney can review the dates and circumstances surrounding your medical care and determine which deadlines apply.
Kaiser cases require familiarity with procedures that do not apply to a standard courtroom malpractice case. The attorney needs to understand how the claim is initiated, the neutral arbitrator selection process, OIA requirements, discovery, and preparation for a binding arbitration hearing.
Hodes Milman has represented patients in Kaiser arbitration, including a case that resulted in a $17.25 million award after Kaiser offered $4 million to settle.
For someone evaluating a Kaiser malpractice lawyer, prior experience with the arbitration system is relevant because Kaiser malpractice cases are generally resolved in that forum rather than before a jury.
If you suffered a serious injury after treatment through Kaiser Permanente, Hodes Milman will evaluate what happened and whether the circumstances support a medical malpractice claim.
Call (949) 640-8222 to speak with a Kaiser medical malpractice attorney, or reach out online to schedule your free consultation.
No. The neutral arbitrator selection process is administered by the independent Office of the Independent Administrator.
Both sides participate in selecting the neutral arbitrator who will decide the claim. This prevents either party from simply appointing the decision-maker.
Medical expert testimony is required in most medical malpractice cases. An expert can address the applicable standard of care, identify departures from that standard, and provide an opinion about whether the negligent treatment caused the injury.
The type of expert needed depends on the medicine involved in the claim.
Look for experience with both medical malpractice litigation and Kaiser arbitration. The attorney should understand the OIA process and have access to qualified medical experts in the specialties relevant to your claim.
Hodes Milman's published case results include a $17.25 million Kaiser arbitration award after Kaiser offered $4 million to settle the claim.
Kaiser members whose claims are covered by an arbitration agreement generally have their medical malpractice disputes decided through arbitration rather than by a jury.
A neutral arbitrator hears the testimony, reviews the evidence, applies the governing law, and issues the decision.
If the claim proceeds to an arbitration hearing, you could be asked to testify about your medical care, injury, and how the injury has affected your life.
Your attorney will explain what to expect before the hearing and handle the presentation of the claim, including testimony from medical experts and other witnesses.
A settlement offer gives you the option to resolve the claim without having the arbitrator decide it. Your attorney will evaluate the offer in light of the injuries, medical expenses, future treatment, lost income, and other damages involved in the claim.
The decision to accept or reject a settlement belongs to you. If the case does not settle, your legal team prepares to present the claim at the arbitration hearing.
Your life changed in an instant. Getting justice shouldn’t wait. Connect with Hodes Milman today and put a proven team to work on your case.



